The Utilities Consumer Advocate’s (UCA) Annual Report for 2022-2023 includes the following key achievements:
- Participated in 32 Alberta Utilities Commission (AUC) proceedings and intervened in 77 issues.
- The AUC agreed with UCA evidence and arguments on 61 per cent of issues; with UCA evidence and arguments cited in AUC decisions reflecting over $63 million in total cost disallowances ($2.3 billion since 2013) that represented avoided additional costs on consumers’ bills. This figure represents a return on investment of over $22 for every $1 invested in UCA Regulatory Affairs for the year.
- Assisted over 21,000 Albertans seeking information or assistance related to their electricity or natural gas services through the 310-4UCA phone line. The UCA also received over 2,000 emails and provided mediation services to over 1,000 Albertans.
- The UCA's consumer education program conducted 78 outreach events. This outreach was complemented by over 815,000 visits to the UCA website.
- Protected 470 households who might otherwise have faced dangerous freezing temperatures without power or heat as part of the AUC’s Winter Utility Reconnection program, with the UCA directly helping to reconnect 46 households.
- The Power and Natural Gas Consumer’s Panel met four times during Fiscal Year 2022-23, providing advice on a variety of issues, including increasing public awareness of UCA services available to help consumers make utility choices that are best for their respective business, farm, and/or household, and encouraging more consumer participation in the competitive retail energy market.
Read the report and learn more about the UCA’s yearly accomplishments.