The Utility Payment Deferral Program ended on June 18, 2020. It provided temporary financial relief to Albertans who were experiencing financial hardship as a direct result of COVID-19.
Repayment of the Deferred Utility Bills
Customers have until June 18, 2021, to repay the entirety of their deferred payments. Service providers have been instructed to discuss repayment plans with participating customers. If you participated in the program and have not heard from your utility provider, contact them to discuss repayment requirements and options.
The default repayment plan is 12 equal monthly installments. You may see the first installment on your next bill.
If you are concerned about this repayment schedule, contact your utility provider to discuss alternate arrangements. Contact our Mediation Officers for support in negotiating a repayment plan or in resolving any service or billing issue.
Can my utilities get disconnected for non-payment?
As long as you maintain your repayment plan, your utilities will not be disconnected. If you are unable to make your payment and do not notify your service provider, you may be at risk for disconnection. Contact your service provider to discuss options if you cannot manage your established payment plan.
Will I have to pay late payment fees?
Late fees may apply to any outstanding balance on your account if payment is not received in accordance with the repayment plan that is established between you and your provider. Complete repayment of all deferred natural gas or electricity charges incurred during the program must be made by June 18, 2021 unless you have made alternate arrangements with your utility provider.
Is there financial assistance if I can’t make my payments?
If you are experiencing financial difficulties and find it hard to make payments on your deferred bills, a list of agencies who can help is available on our Financial Assistance page.
What telephone number do I call to make a payment arrangement?
Contact your utility provider directly to discuss payment arrangements. You can find their contact information on your utility bill or you can visit our Retailers & Distributors page.