Mediation Stories.

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Payment Arrangement Helped During Difficult Times


A Mediation Officer's advice helped financially strapped consumers to pay their utility bills.

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Double-billed for Electricity


A consumer was double-billed for electricity. The UCA helped her to resolve this problem.

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Understanding Budget Billing


A UCA Mediation Officer helped a consumer to understand how a budget billing plan works.

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Moving – New to Alberta


The UCA website is a trusted source of energy utilities information for new Alberta residents.

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Contract Renewal


The UCA's advice and website tools helped consumers save over $300 per year.

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Erroneous Enrolment


The UCA worked with an energy retailer to ensure they waived any enrollment fees.

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Outstanding Balance Mistake


After six months of constant frustration, Greg finally contacted the UCA and got some help.

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Ownership Changes on Utility Accounts


The UCA helped a retired widow to get a fee waived.