Utilities Consumer Advocate (UCA) Regulation
The Utilities Consumer Advocate Regulation gives the UCA authority to indirectly collect, use and share customer information to contact utility customers. This may happen for different reasons such as:
- to notify electricity customers on the Rate of Last Resort (RoLR)
- to help customers who may have had their electricity or natural gas disconnected
- to resolve utility issues
Information Sharing
Retailers may share the following customer information with the UCA:
- if you are on the RoLR
- type of disconnected utility (e.g., electricity or natural gas)
- your name, account number, phone number, email address, service and mailing address
- additional contacts that may be on the account and their phone number(s) if available
- date services were disconnected and the total charges still owing
Reasons for Sharing Information
With your information, the UCA can try to:
- educate you about the RoLR and your options for competitive plans
- assist you if you’ve been disconnected at the start of winter
- mediate a potential resolution with your energy service provider
- offer to help arrange for reconnection of service, if possible,
- provide financial assistance information if needed
Personal Information Protection
The UCA can use your information to help you consider your energy options, help you keep or reconnect your power or gas, or to settle disputes. Alberta law requires all parties to protect personal information.