The Utilities Consumer Advocate’s (UCA) Annual Report for 2024-2025 includes the following key achievements:
- Over $280 million in avoided utilities costs for consumers from UCA evidence cited in Alberta Utilities Commission (AUC) rate decisions.
- The UCA conducted a large Rate of Last Resort (RoLR) awareness campaign aimed at increasing consumer knowledge surrounding the default electricity rate and competitive options that may be available.
- There were over 1.3 million visits to the UCA website where consumers learned about their utility service options and what to consider as they chose the products and providers that best met their household, farm, and/or small business’ needs.
- Over 23,000 Albertans called the UCA Mediation Team regarding utility services with over 1100 calls resulting in mediations to help resolve disputes with retailers.
- The Winter Utility Reconnection Program protected 202 households who might otherwise have faced dangerous freezing temperatures without power or heat.
- The Power and Natural Gas Consumer’s Panel met three times during Fiscal Year 2024-25, providing advice on a variety of issues, including increasing public awareness of UCA services available to help consumers make utility choices that are best for them, providing input regarding changes to the grid and market regulations, and encouraging more consumer participation in the competitive retail energy market.
Read the report and learn more about the UCA’s yearly accomplishments.