If you are looking to learn more about utilities in Alberta, the Utilities Consumer Advocate (UCA) can help! The UCA offers presentations, attends community events and provides resources to utility consumers. Select one of the categories below to see the available learning opportunities.
Join the UCA for a free webinar on different topics regarding utilities in Alberta including general information, the Rate of Last Resort (RoLR), and Bills and Scams. There will be resources shared and ample time for questions.
Visit the UCA at a local event to learn more about Alberta's utility market and pick up resources to make you a more informed consumer.
Book a Presentation/Request the UCA Attends an Event
Learn about the different presentations and events the UCA can be apart of.
Check out the resources offered by the UCA and get information on where to turn for help.
UCA Power Hours
The Power Hour: Understanding Alberta's Utility Industry
Alberta has a unique utility industry, with a mix of competitive and regulated retailers. Join us for this Power Hour to learn more about your options, how to read your utility bill, how to reduce your usage, and where to go if you need help.
Register now for upcoming presentations:
- April 23: 12:00 PM - 1:00 PM
The Power Hour: Rate of Last Resort (RoLR)
The RoLR is now in effect in Alberta, replacing the Regulated Rate Option for electricity customers. Join us for this Power Hour to learn more about the RoLR, what this means for customers on the regulated rate, how to change retailers, what to do if you receive a notification from the UCA and where to go if you need help.
Register now for upcoming presentations:
The Power Hour: Staying Connected After Winter Rules Ends
In Alberta, electricity cannot be disconnected between October 15 – April 15, and natural gas cannot be disconnected between November 1 – April 15 (depending on weather conditions) based on Winter Rules. Join the UCA for a free presentation, open to the public, where we’ll explain the Winter Utilities Reconnection Program (WURP) and tips to remaining connected after Winter Rules ends.
Register now for upcoming presentations:
- April 10: 1:00 PM - 2:00 PM
The Power Hour: Choosing a Retailer
Alberta has a unique utility industry, allowing consumers to choose between approximately 50 competitive retailers or the default retailer in their area. Join the UCA for a free presentation regarding the different choices for consumers, and learn about how to use the Cost Comparison Tool to choose a utility service provider and what to look for before signing a utility contract.
Register now for upcoming presentations:
- April 2: 11:00 AM - 12:00 PM
Community Events
Come visit the UCA at one of the community events listed below to learn more about the utility market in Alberta and pick up resources to help make you a more informed consumer.
Lacombe and District FCSS Super Clinic
Come visit the UCA at the Lacombe and District FCSS Super Clinic to get resources, ask questions, and learn more about the utility options available to Albertans.
Date: April 24, 2025
Time: 10:00 AM - 3:00 PM
Where: Lacombe Memorial Centre
Cost: Free
Landlord Resource Trade Show
Come visit the UCA at the Landlord Resource Trade Show to get resources, ask questions, and learn more about the responsibilities landlords and tenants have regarding utilities.
Date: April 25, 2025
Time: 9:00 AM - 2:30 PM
Where: River Cree Resort and Casino
Cost: Free to attend, reserve your spot here
Book a Presentation/Request the UCA Attends an Event
The UCA offers free presents to different community organizations, non profits, and groups professionals looking to learn more about utilities for themselves or their clients. These presentations can be offered in collaboration with community organizations and open to the public or they can be private.
Examples of people we have presented to and with include:
- Family and Community Support Services
- Public Libraries
- Food Banks
- Municipalities
- Senior's Organizations
- New Comer Organizations
The UCA also attends community events to offer resources, answer questions and help Albertans learn more about the utility market.
Examples of events we have attended include:
- Alberta Days
- Home and Garden Shows
- Landlord Tradeshows
- University Student Information Days
Send the UCA an email to learn more.
UCA Resources
The UCA has a wealth of resources for Albertans including printable tip sheets, downloadable videos, and information cards/brochures to order.
Contact the Utilities Consumer Advocate’s mediation officers to get advice on comparing utility rates, as well as provide information on utility issues and help settle disputes with your provider. Call us toll-free at 310-4822, email at ucahelps@gov.ab.ca, or visit the Contact a Mediation Officer page for more information.