The Rate of Last Resort
The Rate of Last Resort (RoLR) is replacing the Regulated Rate Option (RRO) in Alberta for electricity customers effective January 1, 2025.
Why Was This Change Made?
This change was made in order to ensure stability and predictability for customers on the regulated rate and to increase awareness among consumers.
How it Works:
The RoLR is reviewed and approved by the Alberta Utilities Commission (AUC) and will remain in place for two years.
Every two years, the rate will be re-evaluated. Any proposed changes cannot normally exceed 10% of the current rate.
What to do if you are Contacted by the UCA:
At least every 90 days, the UCA will be contacting customers on the RoLR. This may be through email or traditional mail.
Notification of being on the RoLR requires no action from customers. This is an opportunity for customers to explore options and find the competitive rate best suited to their needs and switch to a competitive plan if they are able and willing to do so.
FAQ:
Who does this change affect?
The RoLR will be applied to all customers (residential, small business and farm) who were on the RRO. New electricity customers who do not sign up for a competitive plan will automatically be on the RoLR.
How can I tell if I am on the RoLR?
If you look at your bill, it will be labelled with the terms “Rate of Last Resort” or “RoLR.” You can also compare your rate to the current RoLR to see if they match.
What is the rate currently?
To see the RoLR for January 1, 2025 – December 31, 2026, head to our Regulated Rates page.
Does the RoLR apply to both electricity and natural gas?
The RoLR only applies to electricity customers. Those currently on the Default Rate Tariff for natural gas will not be affected.
Can I stop receiving notices or opt out of notifications?
No. Customers on the RoLR must be notified at least every 90 days according to the RoLR Regulation.
How can I switch retailers?
Learn more about your options by using the Cost Comparison Tool, check out our tips on switching your retailer, and contacting the UCA Mediation Team.
How did the UCA get my contact information?
The UCA Regulation allows retailers to share customer information with the UCA.
Do I need to switch from the RoLR?
There is no requirement to switch from the RoLR. Customers will be provided with information about how to switch from the RoLR if they are willing and able to do so.
I received a notification, but I don’t believe I am on the RoLR, what do I do?
If you have received the notification but have switched off the RoLR, no further action is needed. If you received the notice but believe you were never on the RoLR, call your retailer. If you still have questions, reach out to the UCA Mediation Team.
What do I do if I received a notification, but there are no competitive options available for me?
The notification requires no action by customers; however, we encourage Albertans to continue checking the Cost Comparison Tool to see if new options become available.
Is it bad to be on the RoLR?
No. The RoLR is a stable rate for customers to choose. However, customers who are able to leave the RoLR should consider competitive options available.
How many people are on the RoLR?
This number varies monthly but approximately 26 per cent of residential customers, 29 per cent of commercial customers and 40 per cent of farm customers purchase electricity through the RoLR.
Are there fees for leaving the RoLR?
Customers can leave the RoLR at any point without penalty. Use our Cost Comparison Tool to look at your options and check out our tips for switching retailers.
I have questions about the RoLR, who can I ask?
The UCA Mediation Team is here to answer any questions you may have regarding the RoLR. Send us an email at ucahelps@gov.ab.ca or phone 310-4822 and select option 3.