To protect the privacy of certain individuals the names and identifying details have been changed.
Emily Hamley is a hardworking mother of three, whose family was going through a hard time because her husband injured his shoulder and was unable to work for the past two months. He was a casual labourer and didn’t receive any benefits so the Hamley’s were behind on their utility bills.
Emily was worried that they might be disconnected so she contacted her utility company to set up a payment arrangement. However, Emily and her utility company were not able to agree on an amount for her to pay. She attempted to call her utility company three more times, and they were still not able to agree on an amount for each payment.
Frustrated, Emily researched who could help her with this problem and eventually found the UCA through a Google search. She emailed the Mediation Team with her situation and hoped to hear back from someone who could help her. A Mediation Officer emailed Emily back with information about financial support agencies that provide funding for emergency utility bills. There was one agency that was able to help Emily with the payment required by her utility company.
Emily was grateful for the UCA’s understanding and assistance during her family’s time of need. She emailed the UCA to thank the Mediation Team and to let them know how things turned out.
If you are facing financial difficulties, try to stay on top of your utility bills and contact your utility company to see if they are able to make a payment arrangement with you.
Occasionally a utility company will agree to a payment arrangement if you cannot pay the full balance of your bill. Taking action may help you avoid disconnection and ultimately avoid large overdue balances.