A load limiter is a device installed on an electricity meter by a retailer to limit the amount of power available to a property without fully disconnecting the service. When a limiter is installed, it will allow a home to run its furnace, fridge, one stove element, and a few light bulbs.
If consumers have a limiter installed at their property, they can refer to their distribution company’s website to determine what type of limiter is installed and how to work within it.
How to restore power:
The only way to remove a load limiter from a meter is through the retailer. Consumers can contact the retailer directly to set up payment arrangements, make a payment, or advise of previous payments. Once the bill is paid in full, consumers still need to reach out to their retailer to request the removal of the limiter.
Reconnection typically takes up to two (2) business days, which do not include weekends or holidays. If same day reconnection is required, consumers can request an urgent reconnection but there may be additional costs associated.
Full power will return once the limiter is removed.
If a load limiter is placed during the Winter Rules period, and the account remains unpaid at the end of Winter Rules, the distribution company may remove the limiter and fully disconnect services.
"Tripping" the load limiter
If too much electricity is used at one time, the limiter will 'trip' and turn off the power. Depending on what type of limiter is on the meter, consumers may be able to reset the power themselves, or they may have to wait an allotted amount of time before electricity or natural gas services are restored. This time varies between distribution companies but typically lasts between15-30 minutes.
If the limiter has been tripped, it is important to reduce electrical usage before the meter turns on again by unplugging devices and chargers that use electricity without a power switch. Appliances that need 240 volts/15 amps of power (e.g. electric stove, electric furnace, heat tape, or dryer) will exceed the limiter cap and cause the power to turn off.
Tampering with a load limiter is illegal, extremely unsafe, and will result in additional service fees and full disconnection of service. Repeated tampering could result in the removal of the meter.
If electric medical equipment is required, consumers should ensure they have a back-up power supply as continuous electricity service is not guaranteed when a load limiter is installed.
