Moving can be a stressful time. Use these tips to help reduce anxiety and prevent unexpected expenses.
Preparing to move
To set up services for a new home, consumers can contact electricity and natural gas retailers.
There are several options when buying electricity and natural gas:
Default rates
- The Rate of Last Resort (RoLR) for electricity
- The Default Rate Tariff (DRT) for natural gas
Competitive rates
- Variable rate (also known as a floating rate)
- Fixed rate
- Micro-generation rate (for consumers with solar panels who are approved micro-generators)
Retailers offering the default rate can set up an account for consumers immediately. A competitive retailer can take 10-90 days to set up services.
Try to call the retailer at least two weeks before taking possession. Try the Cost Comparison Tool to compare plans and rates. New consumers will need to provide their full name and contact information (phone number and email), service address, and desired service start date. They may also be asked to provide some type of identification, such as a driver’s license number.
Consumers can switch from a default rate to a competitive rate at any time without penalty.
If consumers have existing services, and their current retailer serves the new area they are moving into, they may be able to transfer accounts from one billing address to another.
For water, consumers should contact their municipality.
The type of meter at a property determines the delivery charges from the distributor. A home can have a residential or commercial meter. The distribution company can install a commercial meter on residential property if the property owners have a home-based business and require a reliable supply of energy at all times. If the property has a commercial meter, the utility bill is going to be higher because of higher distribution charges. There are no regulations in place requiring the retailer to confirm what the property is being used for when the account holder changes. It is the consumers responsibility to ask their retailer about the type of meter installed on the property and ask that it be changed.
Plan for additional fees
The retailer may request a deposit (also known as a prudential) or connection fees to set up utilities. When setting up services, ask these fees need to be paid before the service is delivered or if they will be charged on the first bill. Consumers should ask their retailer if it is possible to avoid these fees. Some companies will waive deposits for consumers who set up automatic monthly withdrawals.
After moving in
Pay the utility bills
Consumers should confirm with their retailer about how and when they will receive their first bill, and what the billing cycle is. Some retailers use paper billing, while others are completely electronic. The account holder is responsible for all charges, even if they do not receive a bill.
If consumers do not pay their bills, services may be disconnected.
