If you are looking to learn more about utilities in Alberta, the Utilities Consumer Advocate (UCA) can help! The UCA offers presentations, attends community events and provides resources to utility consumers. Select one of the categories below to see the available learning opportunities.
Join the UCA for a free webinar on different topics regarding utilities in Alberta including general information, the Rate of Last Resort (RoLR), and Bills and Scams. There will be resources shared and ample time for questions.
Join the UCA and community partners for a presentation on the utility industry in Alberta. There will be resources shared and ample time for questions. Please register if required.
Visit the UCA at a local event to learn more about Alberta's utility market and pick up resources to make you a more informed consumer.
Book a presentation/request the UCA attends an event
Learn about the different presentations and events the UCA can be apart of.
Check out the resources offered by the UCA and get information on where to turn for help.
UCA Power Hours
The Power Hour: Understanding Alberta's Utility Industry
Alberta has a unique utility industry, with a mix of competitive and regulated retailers. Join us for this Power Hour to learn more about your options, how to read your utility bill, how to reduce your usage, and where to go if you need help.
Register now for upcoming presentations:
The Power Hour: Rate of Last Resort (RoLR)
The RoLR is now in effect in Alberta, replacing the Regulated Rate Option for electricity customers. Join this Power Hour to learn more about the RoLR, what this means for customers on the regulated rate, how to change retailers, what to do if you receive a notification from the UCA and where to go if you need help.
Register now for upcoming presentations:
The Power Hour: Utility Tips for Landlords and Tenants
Landlords and tenants have unique utility responsibilities. Join the UCA for a free presentation, open to the public, to learn what submetering is and how it works, important questions to ask before you move in, and what to do when moving out.
- June 17: 12:00 PM - 1:00 PM
The Power Hour: Choosing a Retailer
Alberta has a unique utility market, with a mix of competitive and default retailers. Join the UCA for a free presentation, open to the public, to learn about how to use the Cost Comparison Tool to choose a utility service provider and what to look for before signing a utility contract.
- June 12: 10:00 AM - 11:00 AM
The Power Hour: Bills and Scams
Utility bills can be confusing. Join the UCA for a free presentation, open to the public, to help consumers understand the different parts of utility bills and discuss utility scams.
- June 5: 11:00 AM - 12:00 PM
The Power Hour: UCA Resources
Alberta has a unique utility market, where consumers have a choice in who they receive electricity and natural gas services from. Join the UCA for a free presentation, open to the public, to learn about the various resources offered by the UCA to help consumers navigate the market.
- May 29: 1:00 PM - 2:00 PM
Community presentations
Edmonton Public Library and UCA webinars
The Edmonton Public Library and the UCA are hosting a series of webinars regarding Alberta's utility market.
Understanding Alberta's Utility Market
Alberta has a unique utility industry, with a mix of competitive and regulated retailers. Join this presentation to learn more about the utility options available, how to read a utility bill, how to reduce utility usage, and where to go for help.
Date: June 9, 2025
Time: 7:00 PM
Choosing a Retailer: Using the Cost Comparison Tool
Alberta has a unique utility market, with a mix of competitive and default retailers. Join this presentation to learn about how to use the Cost Comparison Tool to choose a utility service provider and what to look for before signing a utility contract.
Date: May 27, 2025
Time: 7:00 PM
Date: June 17, 2025
Time: 7:00 PM
Community events
Come visit the UCA at one of the community events listed below to learn more about the utility market in Alberta and pick up resources to help make consumers more informed.
Book a presentation/request the UCA attends an event
The UCA offers free presents to different community organizations, non profits, and groups professionals looking to learn more about utilities for themselves or their clients. These presentations can be offered in collaboration with community organizations and open to the public or they can be private.
Examples of people we have presented to and with include:
- Family and Community Support Services
- Public Libraries
- Food Banks
- Municipalities
- Senior's Organizations
- New Comer Organizations
The UCA also attends community events to offer resources, answer questions and help Albertans learn more about the utility market.
Examples of events we have attended include:
- Alberta Days
- Home and Garden Shows
- Landlord Tradeshows
- University Student Information Days
Send the UCA an email to learn more.
UCA resources
The UCA has a wealth of resources for Albertans including printable tip sheets, downloadable videos, and information cards/brochures to order.
Contact the Utilities Consumer Advocate’s mediation officers to get advice on comparing utility rates, as well as provide information on utility issues and help settle disputes with your provider. Call us toll-free at 310-4822 (in Alberta), at 1-888-644-6608 (outside Alberta), email at ucahelps@gov.ab.ca, or visit the Contact a Mediation Officer page for more information.