If electricity or natural gas services are disconnected, the UCA may be able to help.
The AUC Winter Utilities Reconnection Program
The UCA, in partnership with the Alberta Utilities Commission (AUC), utility retailers and distributors, and other government agencies, such as Alberta Works and AISH, contacts consumers with disconnected utilities to help get them reconnected before the cold weather hits as part of the AUC Winter Utilities Reconnection Program.
After Winter Rules take effect, on November 1st, the UCA begins contacting consumers whose electricity or natural gas services were disconnected after April 15th and remain disconnected as of November 1st. The UCA will try to contact consumers identified as a with disconnected services during this period by mail, phone, text, and email.
As a reminder, the Winter Rules only apply to residential consumers. However, anyone needing help with their utilities can contact the UCA.
Financial assistance
If financial assistance is needed, the UCA may share consumer information with social agencies such as Alberta Works, AISH and seniors' organizations who may be able to help with payments. All regulated utility retailers support the AUC Winter Utilities Reconnection Program. They work with the UCA throughout the year to resolve disputes and keep power and gas turned on.
While the UCA is unable to provide financial assistance, the UCA may be able to help set up payment arrangements with retailers or referrals to agencies. Consumers can contact their retailer directly to set up a payment arrangement, or to report any payments that have been made.
