Retailers and Distributors
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Finding the right company
You have the power to choose between the regulated rate company or a competitive rate company to be your electricity and natural gas provider.
(Please note: Consumers cannot choose their Distribution companies. The list is provided here for information only.)
Default retailers
Alberta utility consumers who don't sign a contract with a competitive retailer for natural gas or electricity are served by the default retailer in their area. The default retailers offer rates that are reviewed and approved by the Alberta Utilities Commission (AUC). The Rate of Last Resort is the default rate for electricity, it will remain stable until December 31, 2026. The Default Rate Tariff is the default rate for natural gas, this rate may change monthly depending on market conditions.
New utility consumers may have to initially connect electricity and natural gas services with the default retailer in their area before considering other options, such as competitive energy contracts. Check out the default retailers below.
Albertans living in rural communities may be in the service territory of a Rural Electrification Association or a Natural Gas Co-op.
Competitive retailers
Albertans can choose to purchase electricity and natural gas energy from a variety of licensed competitive retailers. A contract for electricity and/or natural gas services from a competitive retailer will last for one to five years. It may take 10 to 15 days to set up services with a retailer; however, it can take up to 90 days depending on the specific situation. Confirm with the retailer when services can begin. Check out competitive retailers below.
Distribution companies
Distribution companies build and maintain the infrastructure that delivers power and natural gas. Distribution companies are responsible for disconnecting and reconnecting electricity and natural gas services. Consumers cannot choose their distribution company as this is based upon location. This means if a consumer is in the same location, the distributor will remain the same regardless of what kind of retailer is selected.
Distribution companies work directly with competitive and default retailers to ensure accurate billing through meter readings. The delivery portion of the utility bill is where consumers can see distribution and transmission charges, any applicable Municipal Franchise Fees or Local Access Fees, and rate riders.
Distribution charges make it possible for distribution companies to operate, maintain, and invest in the system. The AUC is responsible for determining and approving distribution rates.
Rural Electrification Associations
Rural Electrification Associations (REAs) provide power for consumers in rural communities within a specific geographic boundary. Each REA has an elected board of directors that handles the business operations of the REA.
If consumers live in an area serviced by an REA and would like to obtain electrical service from them, they may enter into a Member Service Contract with that REA. As a member of an REA, consumers can choose to purchase electricity at the REA’s default rate for the amount outlined in a contract with the REA or from a competitive electricity retailer, if the REA offers that option.
Natural Gas Co-ops
A rural gas co-op is a not-for-profit cooperative, incorporated or continued under the Rural Utilities Act, that owns its own distribution system and supplies natural gas to members in its rural franchise area of Alberta. Please contact the Federation of Alberta Gas Co-ops if you do not see contact information for your gas co-op or if you have questions about this contact list or your natural gas co-op.