Moving can be a stressful time. Use these tips to help reduce stress and prevent unexpected expenses.
Before You Move
Notify the utility companies of your moving date. You may be able to transfer accounts from one billing address to another with the same retailer. Check if your current retailer provides services in the area where you will be living if you want to transfer services.
Contact each utility company to give them the date to discontinue billing for the service. If you are selling your property, that date will be the day the sale of your home closes. You should also give them the new address for forwarding your final utility bill.
Different retailers have different notification periods. Regulated retailers may only require 3-5 days' notice while competitive companies may need up to 45 days.
If you move out but still own the property, you are responsible for all monthly utility charges associated with the vacant location, including transmission and distribution charges, and local access fees. Learn more about idle billing charges and how to avoid them.
Moving Day
On the day you move out, set your thermostat so the house is not too cold in winter or too hot in summer.
To avoid frozen pipes in winter, turn off the water if the house will be empty for a few days.
Shut off all lights, close doors in rooms and make sure all windows and doors are closed to ensure electricity and heat are not lost.
You can also take a picture of your different utility meters and send it to your distribution company so they have an accurate reading to apply to your final bill.
After You Move
Make sure you have paid monthly charges for all utilities you were responsible for up to the move out date. Keep in mind that utilities do not bill until several weeks after the actual usage. Expect a final bill within a month of the move out date. Contact your retailer if you did not receive this bill.
Learn more about the different responsibilities landlords and tenants have regarding utilities.
How we can help
The Utilities Consumer Advocate’s mediation officers can share advice on comparing utility rates, as well as provide information on utility issues and help settle disputes with your provider. Contact us toll-free at 310-4822, email at ucahelps@gov.ab.ca, or visit the Contact a Mediation Officer page for more information.